» Published on Wed, 28 Mar 2018 00:00:00 +0000

• Resolved

  Summary of impact: 03:03 and 03:19 UTC on 28-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications.

  Root cause and mitigation: Engineers determined that a front end service responsible for network traffic was in an unexpected state, causing network traffic to slow or timeout. Engineers received numerous notifications from monitoring, and immediately remediated the issue by forcing a failover to a secondary system.

  » Updated Wed, 28 Mar 2018 02:55:11 +0000