» Published on Tue, 30 Aug 2022 07:20:00 +0000

• Update

  RCA

  Between 08:01 and 09:02 on 30-08-2022, Kallidus Learn was unavailable and users would have experienced an error during login.

  Preliminary root cause: Kallidus engineers determined that two critical services failed to load upon an automatic restart that was triggered by a host hardware failure within the Kallidus cloud hosting environment. Recent changes resulted in a longer recovery time than expected as the services required manual intervention to recover. Following the outage,

  Kallidus engineers identified several actions that will be implemented to ensure no further repeat of the issue. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.

  » Updated Tue, 30 Aug 2022 11:17:00 +0000

• Update

  Engineers have resolved the access issues to Learn sites and all sites are now available and operational again.

  Thank you for your patience while we worked to resolve this. A full RCA for the incident will be available and tagged to this incident when it becomes available.

  » Updated Tue, 30 Aug 2022 08:08:00 +0000

• Investigating

  We are currently experiencing an issue accessing Learn sites. Engineers are investigating as priority this morning and we will update this page as soon as we have an update.

  Please accept our apologies for the inconvenience this is causing.

  » Updated Tue, 30 Aug 2022 07:20:00 +0000