» Published on Thu, 01 Aug 2019 06:00:00 +0000

• Resolved

  This maintenance was successfully completed at 08:20 BST this morning. Please accept our apologies if the overrun caused any inconvenience.

  Summary of impact:

  Between 08:00 (BST) and 08:20 (BST) on 01st Aug 2019, a number of customers were unable to access Kallidus suite.

  Preliminary root cause:

  Kallidus engineers identified that slow running deployment tasks during the scheduled maintenance window caused the overall deployment to overrun.

  Mitigation:

  Once these tasks had complete, site service was returned to normal, initial slowness was seen whilst the processes hosting the sites returned.

  Next steps:

  Kallidus have identified certain slow running deployment tasks and have outlined potential improvements that can be made to reduce the time required to complete these. Kallidus will work to implement these changes ahead of future releases.

  » Updated Thu, 01 Aug 2019 08:30:00 +0000

• Scheduled

  Between 6:00 and 8:00 BST we will be carrying out our standard Kallidus suite maintenance. For details of any feature updates, please take a look on our Help Centre.

  » Updated Thu, 01 Aug 2019 06:00:00 +0000