» Published on Mon, 15 Apr 2024 14:29:00 +0000

• Post-Mortem

  Between 10:34 and 16:04 GMT on 15-04-2024, users of Kallidus suite may have experienced intermittent slowness when accessing the system.

  Preliminary root cause: Kallidus engineers discovered an increase in response times for services providing identity for the Kallidus suite, this had a negative impact on overall response times. Kallidus engineers identified potential scaling improvements. Once implemented, services returned to normal. Kallidus apologises for any inconvenience caused by this disruption.

  Between 10:30 and 11:13 GMT on 16-04-2024, users of Kallidus suite may have experienced slowness when accessing the system.

  Preliminary root cause: Kallidus engineers discovered an increase in response times the Kallidus suite. Routing services were reloaded to return site speed to normal. Improvements to monitoring have been implemented to help our continued investigations into these issues. Kallidus apologises for any inconvenience caused by this disruption.

  » Updated Mon, 22 Apr 2024 10:59:00 +0000

• Resolved

  Good service has now resumed and we have seen good loading page times across our Kallidus Suite for the afternoon. Monitoring is still in place and an RCA for this incident will be made available here in due course.

  » Updated Tue, 16 Apr 2024 15:58:00 +0000

• Update

  Update: Our engineers are continuing to monitor our services and Suite products. We are seeing normal levels of access and speed to load pages at this time. Apologies for any inconvenience that this morning's slowness caused to affected customers.

  » Updated Tue, 16 Apr 2024 14:34:00 +0000

• Update

  Update: Page load times have improved significantly and various mitigating steps have been put in place to alleviate the issues we've been seeing with site access speeds today. The team are continuing to monitor the situation and we will be keeping this alert open as an active incident until we're confident it's fully resolved.

  » Updated Tue, 16 Apr 2024 11:54:00 +0000

• Update

  Engineers are continuing to investigate reports of Kallidus Suite slowness in Kallidus products across our Suite for a sub set of customers. Please accept our apologies for the continued inconvenience caused.

  » Updated Tue, 16 Apr 2024 10:54:00 +0000

• Update

  Engineers are continuing to investigate further reports of Kallidus Suite slowness to login and access pages in Kallidus products across our Suite for a sub set of customers.

  Please accept our apologies for the continued inconvenience caused.

  » Updated Tue, 16 Apr 2024 09:36:00 +0000

• Update

  Our engineers have resolved the immediate issues with slowness to our Kallidus Suite and we are seeing page load speeds back to normal levels.

  » Updated Tue, 16 Apr 2024 06:55:00 +0000

• Update

  Engineers are continuing to investigate the cause of the Kallidus suite slowness. Page load times have improved significantly since the latest post, but we are keeping this status item open until we have fully investigated and resolved. Thank you for your patience while we continue to investigate.

  » Updated Mon, 15 Apr 2024 15:31:00 +0000

• Investigating

  Degraded service: Kallidus Suite Our engineers are currently investigating slowness to access login and pages within the Kallidus Suite. We will continue to update this page as our teams work to resolve the issues. Please accept our apologies for the inconvenience this is currently causing.

  » Updated Mon, 15 Apr 2024 14:29:00 +0000