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Degraded Service on Kallidus Learn

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» Published on Wed, 24 Apr 2019 11:47:00 +0000

  • Resolved

    Between 12:30 and 13:57 GMT on 24-04-2019 customers experienced Kallidus Learn only loading the default branding, and loading the default branding slowly. Preliminary root cause: Engineers determined that some branding resources were unavailable, resulting in default branding to load on first access. Additional requests loaded the branding quickly once locally cached by the users browser. Resources were made available elsewhere to restore all custom and standard branding load performance. Thank you for your patience while we resolved this issue.

    » Updated Mon, 29 Apr 2019 16:15:00 +0000

  • Resolved

    This issue has now been resolved and organisational branding is now displaying as expected on Learn sites. Our engineers took steps to mitigate this issue and continue to monitor all systems. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue. 

    » Updated Wed, 24 Apr 2019 13:02:00 +0000

  • Update

    Engineers are continuing to work to resolve the issue with viewing organisational branding on Kallidus Learn sites. Customers likely to be viewing the Kallidus brand on their Learn site, but all functionality is working as expected. This is being treated as our top priority and the next update will be provided in 60 minutes, or as soon as we know more. Please accept our apologies for any inconvenience or confusion this is causing

    » Updated Wed, 24 Apr 2019 12:22:00 +0000

  • Investigating

    Engineers are actively investigating and working to resolve the issue with viewing organisational branding on Kallidus Learn sites. Customers likely to be viewing the Kallidus brand on their Learn site, but all functionality is working as expected. This is being treated as our top priority and the next update will be provided in 60 minutes, or as soon as we know more. Please accept our apologies for any inconvenience or confusion this is causing.

    » Updated Wed, 24 Apr 2019 11:47:00 +0000