» Published on Thu, 30 Jan 2025 10:07:00 +0000

• Post-Mortem

  Between 09:25 and 11:04 GMT on Thursday, 30th January 2025, Perform customers experienced issues accessing Reviews.

  The issue was caused by some problematic pods within the Review Services. Once identified, these pods were rebuilt and the system is now stable.

  We have improved our internal processes and resources to mitigate any future occurrences and improve efficiency

  Thank you for your patience while this was resolved, and please accept our apologies for the inconvenience.

  » Updated Mon, 03 Feb 2025 10:23:00 +0000

• Update

  Our monitoring continues to show good service to Perform and access to all pages should be available.

  An RCA for this incident will be available soon.

  » Updated Fri, 31 Jan 2025 12:03:00 +0000

• Update

  Our monitoring continues to show good service to Perform and access to all pages should be available. However, investigations into the cause are ongoing. If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.

  Thank you for your continued patience while we work to fully resolve this.

  » Updated Thu, 30 Jan 2025 16:41:00 +0000

• Update

  Our engineers believe that access to Perform should be back to normal and we are not seeing any further access issues at this time. However, investigations into the cause are ongoing.

  If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.

  Thank you for your continued patience while we work to fully resolve this.

  » Updated Thu, 30 Jan 2025 13:30:00 +0000

• Update

  Our engineers believe that access to Perform should be back to normal and we are not seeing any further access issues at this time. However, investigations into the cause are ongoing.

  If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.

  Thank you for your continued patience while we work to fully resolve this.

  » Updated Thu, 30 Jan 2025 13:30:00 +0000

• Update

  Our engineers are continuing to investigate the cause of issues loading several pages in Perform at present. Apologies for any inconvenience this is causing.

  » Updated Thu, 30 Jan 2025 10:58:00 +0000

• Investigating

  We are investigating reports of issues accessing Perform for a subset of our customers. Our engineers are currently looking into this and we will post updates here as soon as we receive them.

  Apologies for any inconvenience this is causing.

  » Updated Thu, 30 Jan 2025 10:07:00 +0000