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Degraded service: Kallidus Sapling

» Published on Mon, 26 Feb 2024 07:34:00 +0000

  • Post-Mortem


    Between 00:01 25-02-2024 and 08:57 GMT on 26-02-2024, users of Kallidus Sapling US will have experienced issues accessing the site.

    Preliminary root cause: Kallidus engineers discovered that an underlying certificate serving requests to the sites had expired. A failed renewal of the certificate meant requests to services on the sapling product domain was unsuccessful, the issue was identified, and the renewal fixed. Once the required certificates were replaced, traffic resumed to normal.

    Kallidus engineers have identified areas for monitoring improvements and process updates to ensure this automated and alerted on earlier to avoid future occurrences of this problem.

    Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.

    » Updated Mon, 26 Feb 2024 11:50:00 +0000
  • Resolved

    Access to Sapling sites has now been restored. We appreciate your patience while our engineers worked to resolve the access issue. An RCA for this incident will be made available here within 48 hours.

    Please accept our apologies once again for the inconvenience cause.

    » Updated Mon, 26 Feb 2024 09:01:00 +0000
  • Update

    Engineers are continuing to investigate the root cause. We apologise for any inconvenience this is causing.

    » Updated Mon, 26 Feb 2024 08:48:00 +0000
  • Investigating

    We are currently investigating an issue accessing Sapling sites in N. America (Sites ending with sapling.io URL), showing a white screen when attempting to access the page.

    We apologise for any inconvenience this is causing.

    » Updated Mon, 26 Feb 2024 07:34:00 +0000