» Published on Thu, 23 Apr 2020 08:47:00 +0000

• Post-Mortem

  Between 02:48 and 09:44BST 23-04-2020 customers may have experienced issues logging into Kallidus Perform or Learn. The issues occurred periodically during this time and each disruption would have lasted a few minutes.

  Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes.

  Our engineers continue to monitor all systems and continue to investigate the cause and permanent resolution.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Mon, 27 Apr 2020 12:51:00 +0000

• Resolved

  Thank you for your patience whilst we worked on this. Normal service is now resuming across all products and we are continuing to monitor closely.

  Please accept our apologies for any inconvenience this may have caused you.

  » Updated Thu, 23 Apr 2020 08:57:00 +0000

• Investigating

  We are currently investigating an issue causing intermittent access to Classic LMS, Learn and Perform sites for some customers.

  Thank you for your patience whilst we look into this.

  » Updated Thu, 23 Apr 2020 09:27:00 +0000