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Degraded service on Kallidus Recruit

» Published on Mon, 10 Oct 2022 13:06:00 +0000

  • Update

    RCA: Between 13:00 and 15:00 BST on 10/10/2022 Kallidus Recruit customers experienced issues accessing the candidate portal.

    Engineers tracked down the root cause of the issue to be an expired certificate that was being unexpectedly cached within IIS on the web servers.

    The issue was resolved and the mechanism by which it was cached was removed to ensure it will not happen again.

    » Updated Wed, 12 Oct 2022 08:47:00 +0000
  • Update

    Our engineers have resolved issues with viewing or updating candidates now. An RCA for this incident will be posted here as soon as one is available to us.

    Apologies once again for the inconvenience this has caused today.

    » Updated Mon, 10 Oct 2022 14:08:00 +0000
  • Investigating

    Some customers may be experiencing issues in accessing or progressing candidates at the moment. Our engineers are investigating as high priority and we will provide further information as soon as we can. Please accept our apologies for the inconvenience this is causing you today.

    » Updated Mon, 10 Oct 2022 13:06:00 +0000