» Published on Wed, 02 Oct 2024 08:01:00 +0000

• Post-Mortem

  RCA: Between 08:33 and 09:03 BST on 02-10-2024, users of Kallidus Learn Off-The-Shelf (OTS) content will have encountered errors loading courses. The issue occurred because of an expired SSL certificate on a backup load balancer that had become active. Upon discovering the issue, Kallidus engineers initiated a failover of the load balancer to resolve the issue. Whilst an improved change management process that will remove this risk will be implemented in the next quarter, engineers will work on a more immediate process to mitigate this risk. The issue was compounded by the omission of this particular SSL certificate from Kallidus's internal monitoring system. This omission has been addressed.

  » Updated Wed, 02 Oct 2024 11:07:00 +0000

• Resolved

  Our enginneers have now identified and resolved the issue with our OTS courses failing to load for some customers.

  An RCA for this incident will be available here shortly. Apologies again for the inconvenience this has caused.

  » Updated Wed, 02 Oct 2024 08:35:00 +0000

• Investigating

  A subset of customers may be experiencing an issue with our OTS courses freezing up when displaying content pages within the courses. Our engineers are aware and investigating. We will update this page as investigations continue, through to resolution. Apologies for the inconvenience this is causing.

  » Updated Wed, 02 Oct 2024 08:01:00 +0000