» Published on Sat, 27 Jun 2020 09:30:00 +0000

• Resolved

  Between 05:00 and 10:00 BST on 27-06-2020 customers may have experienced difficulties logging in to Kallidus Suite applications.

  Preliminary root cause: Engineers identified an issue with a service failover in an Azure service which triggered an internal error in a partner component accessing the service. This component failed to retry connecting as we would have expected in this specific scenario. We are working on future developments to help mitigate this scenario.

  We have continued to monitor during the interim and have deployed additional monitoring to help alert and mitigate in the future.

  Thank you for your patience while we resolved this issue and please accept our apologies for the inconvenience this will have caused you.

  » Updated Tue, 30 Jun 2020 14:09:00 +0000

• Update

  Engineers investigated and access was restored to all Classic and Learn sites at 10:00am today.

  » Updated Sat, 27 Jun 2020 09:27:00 +0000

• Investigating

  Kallidus engineers are investigating an issue affecting access to Kallidus Learn and Classic sites which started at approximately 09:30 today.

  » Updated Sat, 27 Jun 2020 09:30:00 +0000