» Published on Wed, 09 May 2018 00:00:00 +0000

• Post-Mortem

  Summary of impact: Between 11:05 and 11:55 BST on 09-05-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications.

  Root cause and mitigation: Engineers determined that [our in-memory data structure store, used primary for caching encountered an error, impacting [several sites in various ways depending on how and why they were accessing the cache at the time of the error. Engineers received numerous notifications from monitoring, and immediately remediated the issue by clearing the data structure, and restarting website processes.

  Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Ongoing work to improve integration with our Redis solution, as well as creating more data points to monitor to expand our early warning system.

  » Updated Wed, 09 May 2018 11:25:00 +0000

• Resolved

  Between 11:15 and 11:58 BST on 09-05-2018, a subset of customers may have experienced difficulties connecting to Kallidus Classic LMS applications and launching some eLearning content.

  Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue.

  Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Wed, 09 May 2018 10:59:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect a subset of Classic LMS customers. Additional information will be provided shortly.

  » Updated Wed, 09 May 2018 10:55:46 +0000