» Published on Thu, 06 Jun 2024 07:23:00 +0000

• Post-Mortem

  Between 08:00 BST and 11:50 BST on 06-06-2024 a small percentage of customers were unable to access Learn or the administration area due to a startup error impacting users. Engineers worked to rollback the update that was causing this problem, and began rolling this out to affected customers from 10:30 BST. We will continue to investigate what caused the problem - as well as how and why it was not caught by our pre-release testing processes - to ensure the problem does not occur again. In the meantime engineers will look to implement the new functionality provided by this change in a different way. We are very sorry for the extended outage that some customers will have experienced.

  » Updated Fri, 07 Jun 2024 13:21:00 +0000

• Resolved

  Our engineers have now resolved the access issues experienced by a sub-set of our Learn customers today. We would recommend closing out all browsers and signing back in to the product to ensure it's working as expected. Some customers may need to clear their cache/cookies before seeing the issue fully resolved.

  An RCA for this incident will be posted here in due course.

  Please accept our apologies once again for the inconvenience this caused today.

  » Updated Thu, 06 Jun 2024 11:36:00 +0000

• Update

  Engineers are currently rolling out a fix for this and we hope to provide a positive message regarding a fix very shortly.

  Thank you for your continued patience while we work through the issue to resolution and apologies again for the inconvenience this is causing.

  » Updated Thu, 06 Jun 2024 10:42:00 +0000

• Update

  Engineers are continuing to investigate the cause of the issue, affecting a subset of our customers sites, following the maintenance window this morning and working on a rollback plan.

  Thank you for your continued patience while we work through the issue to resolution and apologies again for the inconvenience this is causing.

  » Updated Thu, 06 Jun 2024 09:22:00 +0000

• Update

  Engineers are continuing to investigate the cause of the issue, affecting a subset of our customers sites, following the maintenance window this morning.

  Thank you for your continued patience while we work through the issue to resolution.

  » Updated Thu, 06 Jun 2024 08:31:00 +0000

• Investigating

  We are aware of an issue for a subset of customers this morning accessing Learn, following our usual Thursday morning maintenance window. Our engineers are investigating and we will endevour to have the issue resolved as quickly as possible.

  Apologies for any inconvenience this is causing.

  » Updated Thu, 06 Jun 2024 07:23:00 +0000