» Published on Wed, 12 Feb 2020 15:19:00 +0000

• Post-Mortem

  Summary of impact: Between 14:45 (GMT) and 15:30 (GMT) on 12th February 2020, interactive reporting services for the Kallidus LMS, Learn and Perform products were unavailable.

  Preliminary root cause: Kallidus engineers have determined that this was due to an issue with the Tomcat web server.

  Mitigation: Upon becoming aware of the issue, engineers restarted the Tomcat web server which resolved the issue. Alerts have been put in place to detect future Tomcat issues.

  Next steps: Further investigation is under way to determine if a fix is available for Tomcat.

  » Updated Fri, 14 Feb 2020 15:40:00 +0000

• Update

  Reporting is now available and back to normal service. We will post an RCA for this incident to this channel in the next 2 working days.

  » Updated Wed, 12 Feb 2020 15:52:00 +0000

• Investigating

  Engineers are currently investigating slowness in Kallidus Reporting ability. We will provide an update on progress as soon as possible.

  » Updated Wed, 12 Feb 2020 15:19:00 +0000