» Published on Wed, 03 Jan 2024 15:14:00 +0000

• Resolved

  RCA: Between 15:00 and 15:38 GMT on 03-01-2023, customers using the Accreditation Compliance, Sharing and Recommendations or Course Promotions features were reporting 'Hmm that didn't work' errors when trying to access the Kallidus Learn system. We had identified that there was an issue introduced during an earlier deployment of our software. After a brief investigation, we had reverted the earlier deployment to enable access as expected. Mitigation steps were taken and the team continues to monitor. Thank you for your patience while we resolved this issue.

  » Updated Fri, 05 Jan 2024 11:21:00 +0000

• Resolved

  Engineers have identified the cause of the error and resolved the error. An RCA for this incident will be posted here in due course.

  Apologies once again for the inconvenience caused.

  » Updated Wed, 03 Jan 2024 15:55:00 +0000

• Investigating

  Engineers are currently investigating an issue with the Kallidus student Home page, showing a 'Hmm that didn't work' error to learners for a sub set of customers. We are aware of the issue and are working to resolve the matter as quickly as possible.

  Apologies for the inconvenience this is causing at the moment.

  » Updated Wed, 03 Jan 2024 15:14:00 +0000