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Degraded Services

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» Published on Fri, 08 Nov 2024 11:53:00 +0000

  • Post-Mortem

    Between 11:50 - 12:50 GMT on 08.11.2024, users of Kallidus Learn in the UK will have experienced issues loading the application.

    Preliminary root cause: Kallidus engineers discovered a system defect, following an out-of-hours deployment, of new functionality on the morning of 08.11.2024. This defect was not discovered until later in the day when the offending system area interacted with the underlying infrastructure for the first time. This resulted in performance declining as usage ramped up, leading to the access issues experienced by many customers.

    Once identified as the cause, the deployment was rolled back. This in turn decreased performance overhead and normal service resumed within the hour. We also took steps to clear any cached browser code that could have caused issues for any users who had attempted to access when the service was disrupted.

    We have reviewed our processes for improvements and have identified some key steps we can take to mitigate for the future.

    Please accept our apologies for any inconvenience caused by this disruption and thank you for your patience whilst we resolved this issue.

    » Updated Mon, 11 Nov 2024 15:57:00 +0000

  • Resolved

    This issue has been resolved, and normal service has resumed. We will share details of the root cause on this page soon.

    Thank you for your patience whilst we resolved this issue and please accept our apologies for any disruption caused.

    » Updated Fri, 08 Nov 2024 12:47:00 +0000

  • Update

    We have identified the cause of this disruption and are in the process of resolving it.

    Thank you for bearing with us while we work on this.

    » Updated Fri, 08 Nov 2024 12:23:00 +0000

  • Update

    We are aware that some customers cannot access their Kallidus site, and are prioritising this investigation along with reports of slowness.

    Thank you for your ongoing patience whilst we work to resolve this and please accept our apologies for any inconvenience caused.

    » Updated Fri, 08 Nov 2024 12:22:00 +0000

  • Investigating

    We are investigating reports of slower than usual performance across Kallidus products, and issues accessing some components of Kallidus Learn.

    We will keep this page updated with our progress and apologise if you are impacted.

    » Updated Fri, 08 Nov 2024 11:53:00 +0000