» Published on Thu, 22 Mar 2018 00:00:00 +0000

• Resolved

  Between 11:00 and 15:07 UTC on 22-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform.

  Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics.

  Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to re initiate the process controlling the export data.

  Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Thu, 22 Mar 2018 15:07:00 +0000

• Update

  Starting at 11:00 UTC on 22-03-2018 all Kallidus Perform customers may experience difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Engineers are aware of this issue and are actively investigating and working to resolve. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Thu, 22 Mar 2018 13:54:00 +0000

• Update

  Starting at 11:00 UTC on 22-03-2018 all Kallidus Perform customers may experience difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Engineers are aware of this issue and are actively investigating and working to resolve. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Thu, 22 Mar 2018 12:01:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect Kallidus Perform export data. Additional information will be provided shortly

  » Updated Thu, 22 Mar 2018 11:01:01 +0000