» Published on Wed, 26 Apr 2023 10:37:00 +0000

• Update

  RCA:

  Summary: Between 11:29 and 11:44 BST on 26-04-2023, Kallidus application availability for UK customers was disrupted; users attempting to use the Kallidus services during this period may have seen errors at login or during use.

  Root cause: The addition of a new virtual machine to a network load balancer disrupted the routing of customer requests to internal servers. Kallidus engineers immediately recognised this and took steps to disable the virtual machine. After a short period of monitoring, it was necessary to restart a network service in order to restore availability of the Kallidus products. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.

  » Updated Wed, 26 Apr 2023 12:34:00 +0000

• Resolved

  Our engineers have resolved the issue with access to Learn and Perform sites now restored.

  Please accept our apologies for the inconvenience this caused this morning.

  » Updated Wed, 26 Apr 2023 11:12:00 +0000

• Investigating

  We are currently investigating reports of intermittent access issues for some Kallidus customers using Learn and Perform. We will keep this page updated with our progress. Please accept our apologies for any inconvenience if you are affected.

  » Updated Wed, 26 Apr 2023 10:37:00 +0000