» Published on Fri, 10 Jul 2020 09:22:00 +0000

• Post-Mortem

  Between the times of 10:06-11:30, 11:58-12:00 and 12:08-12:14 on 10-07-2020 BST customers may have experienced difficulties accessing some functionality within Kallidus Learn.

  Preliminary root cause: Engineers identified an issue with Azure Load Balancers incorrectly routing internal traffic to our API's caused by an incorrect cache. Engineers removed the affected systems from the Azure Load Balancers and re-added them to clear the cache, restoring service.

  We have implemented additional monitoring to identify the cause quicker in the case of a reoccurrence.

  Please accept our apologies for any inconvenience this caused and thank you for your patience whilst we worked to resolve this issue.

  » Updated Tue, 14 Jul 2020 14:34:00 +0000

• Update

  Engineers have resolved the issue and all sites in the Kallidus Suite are back operational again as of 12:24 this afternoon.

  A full RCA for the incident will be made available shortly.

  » Updated Fri, 10 Jul 2020 11:30:00 +0000

• Update

  Our engineers are continuing to investigate reports of access issues when trying to use Kallidus Learn

  We apologise for the inconvenience while we continue to work through the issues.

  » Updated Fri, 10 Jul 2020 10:16:00 +0000

• Investigating

  We are currently investigating reports of issues accessing Kallidus Learn sites. Thank you for our patience whilst we look into this.

  » Updated Fri, 10 Jul 2020 09:22:00 +0000