» Published on Thu, 18 Feb 2021 06:00:00 +0000

• Post-Mortem

  Summary of impact: Between 08:00 (BST) and 08:11 (BST) on 18th February, 2021, the Kallidus Learn application was unavailable. In addition, application performance may have been impeded for approximately fifteen minutes after this time.

  Preliminary root cause: Deployment of a new version of Kallidus Learn ran beyond the 2-hour maintenance window.

  Mitigation: There were no mitigation steps associated with this disruption.

  Next steps: Kallidus engineers continue to investigate ways to optimise the deployment process in a bid to further reduce the time necessary to deploy new versions of the Learn application.

  » Updated Fri, 19 Feb 2021 13:52:00 +0000

• Scheduled

  This maintenance has now completed, please accept our apologies for the 15 minute extension.

  Normal service has now resumed and the latest update is now live for all Learn customers.

  » Updated Thu, 18 Feb 2021 08:17:00 +0000

• Update

  This maintenance is currently over running. We are working to restore normal service as swiftly as possible.

  Please accept our apologies for any inconvenience this may cause.

  » Updated Thu, 18 Feb 2021 08:01:00 +0000

• Scheduled

  Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.

  » Updated Thu, 18 Feb 2021 06:00:00 +0000