» Published on Thu, 07 Jun 2018 00:00:00 +0000

• Post-Mortem

  Between 01:00 and 09:58 BST on 07-06-2018, Kallidus Recruit customers were unable to upload / download documents from the system. The root cause of the issue was an expired SSL certificate on the PDF generation software used to keep document uploads / downloads consistent and safe. The SSL certificate was updated and system functionality returned to normal. We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, we have highlighted a gap in our monitoring and have updated this accordingly to ensure that a similar event cannot occur.

  » Updated Thu, 07 Jun 2018 12:48:00 +0000

• Resolved

  Engineers have confirmed that this issue which affected using Kallidus Recruit, was resolved at 09:58 BST today 07/06/18. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Thu, 07 Jun 2018 08:57:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This issue affects Kallidus Recruit customers who will be unable to upload or download documents. Additional information will be provided shortly.

  » Updated Thu, 07 Jun 2018 00:00:00 +0000