» Published on Mon, 22 Apr 2024 14:08:00 +0000

• Post-Mortem

  RCA: Between 11:40 and 16:00 BST on 22-04-2024, customers may have experienced slowness when accessing their Kallidus system. Following in-depth investigation , engineers discovered an increase time taken to process some routing requests which in some instances led to a further processing bottleneck. We have identified potential areas of improvement to these services and taken appropriate action. Since these changes were applied service has returned to normal. Ongoing monitoring suggests this solution has been successful and we continue to monitor closely. Please accept our apologies for any inconvenience caused by this disruption.

  » Updated Thu, 25 Apr 2024 16:17:00 +0000

• Resolved

  Engineers have resolved issues relating to slowness or inability to access products in the Kallidus Suite. An RCA for this incident will be made available here in due course.

  Apologies for the inconvenience caused

  » Updated Tue, 23 Apr 2024 06:22:00 +0000

• Update

  Our engineers are continuing to diagnose the issue and are actively investigating. Please accept our apologies for the inconvenience this is causing today.

  » Updated Mon, 22 Apr 2024 16:21:00 +0000

• Update

  Our engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or sooner if the situation changes.

  » Updated Mon, 22 Apr 2024 15:05:00 +0000

• Investigating

  Degraded service: Kallidus Suite Our engineers are currently investigating slowness to access login and pages within the Kallidus Suite. We will continue to update this page as our teams work to resolve the issues. Please accept our apologies for the inconvenience this is currently causing.

  » Updated Mon, 22 Apr 2024 14:08:00 +0000