» Published on Tue, 06 Aug 2019 08:29:00 +0000

• Resolved

  Summary of impact: Between the evening on the 5th of August and the evening on the 6th of August some scheduled nightly reports may have not completed successfully.

  Preliminary root cause: An update made to the nightly report database query in the early evening on the 5th of August has caused some scheduled reports to generate higher than usual load on the reporting infrastructure and preventing some reports from completing successfully.

  Mitigation: Upon discovering that the update was the cause of the issue, engineers have rolled back the changes.

  » Updated Wed, 07 Aug 2019 14:23:00 +0000

• Update

  Following last night's overnight processes we can confirm that report data is now showing as expected.

  » Updated Wed, 07 Aug 2019 09:31:00 +0000

• Update

  We have identified the root cause of this issue and are taking steps to mitigate. We expect data to be up to date by tomorrow morning (UK time) and apologise for any inconvenience this may have caused.

  If you have any further questions please do not hesitiate to get in touch with the Customer Support team at https://kallidus.zendesk.com

  » Updated Tue, 06 Aug 2019 09:00:00 +0000

• Investigating

  We are currently working to resolve an issue with Kallidus reporting, which may mean that reports are not showing the most recent data. Please accept our apologies for any inconvenience this may cause, we will update you with our progress shortly.

  » Updated Tue, 06 Aug 2019 08:29:00 +0000