» Published on Mon, 22 Apr 2024 17:05:00 +0000

• Post-Mortem

  RCA: Between 17:05 BST and 17:15 BST on 22/04/24 users would have been unable to access Learn administration. This was caused by an update to the User Education Panel that contained characters the application did not support. Once identified, the message was changed so that access could be restored. Although the issue was resolved at 17:15 BST, any users that were affected may have been unable to access administration beyond that time due to caching of the bad message. Cached messages were all cleared by 18:45 BST. We have identified an improvement that will handle these bad characters more gracefully, and whilst we implement that we will be more careful with the messages we post.

  » Updated Wed, 24 Apr 2024 14:27:00 +0000

• Resolved

  Resolved: Access to Kallidus Learn administration functionality has been restored for affected customers.

  » Updated Mon, 22 Apr 2024 17:15:00 +0000

• Investigating

  Access to Learn administration is currently restricted for a subset of Kallidus customers. We are working on restoring access as soon as possible.

  Apologies for the inconvenience this is causing.

  » Updated Mon, 22 Apr 2024 17:05:00 +0000