» Published on Mon, 11 Feb 2019 08:56:00 +0000

• Resolved

  Between 18:00 GMT on 07.02.19 and 14:29 GMT on 11.02.19 some user accounts may have experienced difficulties in logging into Kallidus Learn.

  Our preliminary root cause has indicated that a defect in the latest Learn product release created an undesired affect, impacting user accounts accessed between accessed after 18:00 on 07.02.19, the issue meant users logging in after this date had a leave date assigned, nightly processing of user accounts then flagged these accounts as un-enabled as the leave date had passed. Our technical team is continuing to monitor all systems and are working to retrospectively remove any leave dates from accounts that are now enabled. Any that were not re-enabled during this time, may need to be and the leave dates removed either via the data feed or manually. Thank you for your patience while we worked to resolve this issue and please accept our apologies for any inconvenience this caused.

  » Updated Mon, 11 Feb 2019 14:54:00 +0000

• Update

  Engineers have identified the cause of this issue with some users accounts being unable to access Kallidus Learn. They are currently testing a potential fix. Thank you for your patience while we work on this and please accept our apologies for the inconvenience this will be causing. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 13:54:00 +0000

• Update

  Engineers have identified the cause of this issue for some users (Administrators and Learners) and are actively working to resolve it. Thank you for your patience while we work on this and please accept our apologies for the inconvenience this will be causing. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 12:07:00 +0000

• Update

  Engineers have identified the cause of this issue for some users (Administrators and Learners) and are actively working to resolve it. Thank you for your patience while we work on this and please accept our apologies for the inconvenience this will be causing. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 10:59:00 +0000

• Update

  Engineers have identified the cause of this issue for some users (Administrators and Learners) and are actively working to resolve it. Thank you for your patience while we work on this and please accept our apologies for the inconvenience this will be causing. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 10:59:00 +0000

• Update

  Engineers are actively investigating and working to resolve an issue affecting a subset of Learn administrators and Learners with accessing Kallidus Learn. We now believe that this issue is affecting appears to only be affecting some LMS administrators. Thank you for your patience while we work on this and please accept our apologies for the inconvenience this will be causing. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 10:00:00 +0000

• Investigating

  Engineers are actively investigating and working to resolve an issue affecting a subset of Learn administrators with accessing Kallidus Learn. This issue appears to only be affecting some LMS administrators. Learners can still access and use the system as normal. The next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 11 Feb 2019 08:56:00 +0000