» Published on Fri, 23 Mar 2018 00:00:00 +0000

• Post-Mortem

  Root cause and mitigation: Engineers determined that high load was causing a performance bottleneck. Engineers received numerous notifications from monitoring, and once the cause was ascertained remediated the issue by scaling the systems accordingly.

  » Updated Fri, 23 Mar 2018 15:14:00 +0000

• Resolved

  Summary of impact: Between 13:30 and 13:45 UTC on 23-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn. Preliminary root cause: Engineers determined that high load was causing a performance bottleneck. The impacted system was scaled to removed the bottleneck. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Fri, 23 Mar 2018 13:46:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect a sub-set of customers on Classic LMS and Learn sites. Additional information will be provided shortly.

  » Updated Fri, 23 Mar 2018 13:36:13 +0000