» Published on Wed, 23 May 2018 00:00:00 +0000

• Post-Mortem

  Between 07:59 and 09:00 BST on 23-05-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted service was Recruit admin users on EU6.

  Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application. Engineers received numerous notifications from monitoring, and resolved the issue by restarting the back office application.

  We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Additional monitoring to quickly highlight any reoccurrence of the issue. Enhanced logging to assist with determining root cause / steps to re-create.

  » Updated Wed, 23 May 2018 08:09:00 +0000

• Resolved

  Engineers have confirmed that this issue which may have affected a subset of customers using Kallidus Recruit, was resolved at 09:01 BST today 23.05.18.

  Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Wed, 23 May 2018 08:06:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect a subset of Kallidus Recruit customers. Additional information will be provided shortly.

  » Updated Wed, 23 May 2018 00:00:00 +0000