» Published on Tue, 27 May 2025 08:22:00 +0000

• Update

  RCA: On the morning of Saturday May 24th 2025 until 16:00 on May 27th 2025 the Business Objects and Power BI reporting database loads took longer than expected to complete for a small subset of customers. The majority of customers were unaffected. Kallidus engineers tracked down the issue to a code change that was made on Friday May 23rd 2025 affecting data loads into the star schema reporting database. The code was rolled back on Tuesday May 27th and all affected reporting databases successfully completed their data loads. We will continue to monitor the reporting database data loads to ensure their successful completion.

  » Updated Wed, 28 May 2025 08:36:00 +0000

• Resolved

  Our engineers have now ensured that all customer-affected reporting warehouses have up-to-date data. An RCA for this incident will follow shortly. Thank you for your patience while our team worked through this issue to resolution, and apologies once again for the inconvenience this caused today.

  » Updated Tue, 27 May 2025 15:34:00 +0000

• Update

  Our engineers are continuing to work to refresh report warehouses for the affected subset of customers. We expect this to take the remainder of today to resolve fully. A further update will be posted when the report warehouses have been successfully refreshed. Please accept our sincere apologies for any inconvenience this is causing today.

  » Updated Tue, 27 May 2025 11:19:00 +0000

• Update

  Our engineers are continuing to work to refresh report warehouses for the affected subset of customers. Please accept our sincere apologies for any inconvenience this is causing today.

  » Updated Tue, 27 May 2025 10:09:00 +0000

• Investigating

  Our engineers are investigating an issue for a subset of customers whose data refreshes haven't been completed overnight. They are working to rectify this and ensure all customer data is refreshed as soon as possible.

  » Updated Tue, 27 May 2025 08:22:00 +0000