» Published on Tue, 05 Mar 2024 11:10:00 +0000

• Post-Mortem

  RCA: On 05/03/2024 10:00 GMT until 12:15 GMT, users may experienced slow responsiveness or errors from all Kallidus applications. This was caused by exceptionally high Learn usage during the morning, creating a bottleneck in the databases and leading to slow responses from shared services. Queued requests were cleared to clear the bottleneck and restore service, and mitigation measures were taken to ensure the excessive load would not reoccur. Analysis and improvements to the affected services is continuing, including measures to prevent high load on the databases in the future.

  » Updated Wed, 13 Mar 2024 10:04:00 +0000

• Resolved

  Our Engineers have resolved the access and responsiveness issues in the Kallidus Suite. An RCA for this incident will be posted here in due course.

  Apologies again for the inconvenience this caused today.

  » Updated Tue, 05 Mar 2024 12:08:00 +0000

• Update

  Our Engineers are continuing to investigate the cause of intermittent site unresponsiveness and slow page response times.

  Please accept our apologies for the continued inconvenience this is causing today.

  » Updated Tue, 05 Mar 2024 12:07:00 +0000

• Investigating

  We are currently experiencing intermittent periods of slow response times across products in the Kallidus Suite. Our engineers are currently investigating and we hope to have services restored to normal shortly.

  » Updated Tue, 05 Mar 2024 11:10:00 +0000