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Kallidus Recruit - Degraded email service

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» Published on Fri, 24 Jan 2020 09:56:00 +0000

  • Resolved

    The issue which caused delays in the delivery of emails from the Kallidus Recruit mail server has now been resolved. All queued emails have now been successfully delivered.    This issue was as a result of incorrect blocklists being applied by third parties, these have now been lifted. 

    We are continuing to monitor closely.   We thank you for your patience whilst we worked to resolve this and apologise for any inconvenience caused during this time. 

    » Updated Sat, 25 Jan 2020 08:42:00 +0000

  • Update

    We have now taken action with 3rd parties to resolve this issue, and expect normal service to resume with emails over the coming days.

    Thank you for your patience and please accept our apologies for any inconvenience caused by this delay in emails being delivered.

    » Updated Fri, 24 Jan 2020 16:56:00 +0000

  • Update

    We have identified the cause of this issue and are working with 3rd parties to action a resolution.

    We will continue to update the progress via the Kallidus Status Page and thank you for your patience whilst we work to resolve this and please accept our apologies for any inconvenience.

    » Updated Fri, 24 Jan 2020 11:26:00 +0000

  • Investigating

    Engineers are actively investigating and working to resolve an issue with delays in the delivery of email from the Kallidus Recruit mail server. This means that emails may not have been delivered when you expected and are currently being queued.    This is as a result of incorrect blocklists being applied by third parties who we are in contact with to resolve the issue.   The below email domains are affected;   live.com outllook.com hotmail.co.uk hotmail.com live.co.uk live.com msn.com outlook.com  

    We are monitoring the domain queues and any emails that have not be delivered will be released and delivered once the issue is resolved.   Please ensure that you have SPF records maintained for your recruit domains.   We will continue to update the progress via the Kallidus Status Page and thank you for your patience whilst we work to resolve this. 

    » Updated Fri, 24 Jan 2020 09:56:00 +0000