» Published on Thu, 27 Sep 2018 06:00:00 +0000

• Resolved

  The RCA for the eLearning content issues experienced has now been posted at https://kallidus.zendesk.com/hc/en-us/articles/360010103013-RCA-for-eLearning-content-issues-27-09-18

  » Updated Wed, 03 Oct 2018 12:43:00 +0000

• Resolved

  Following the hotfix release, this content availability incident and maintenance overrun has be marked as complete and resolved.

  The ongoing issue with reporting is being tracked as a separate issue and details will be posted separately on these status pages

  » Updated Thu, 27 Sep 2018 13:36:00 +0000

• Update

  The hotfix to solve the content loading and tracking problems has been released and the issue has been resolved. Engineers are advising users to clear their browser cache or do a hard refresh of the browser page by click Ctrl and F5. You can get further help and advice from the support team if required.

  Engineers will continue to monitor the service.

  We are continuing to work on the reporting issues and will update you with progress shortly.

  » Updated Thu, 27 Sep 2018 12:02:00 +0000

• Update

  The hotfix to resolve the content loading and tracking issues within Classic LMS is currently being tested and will be released shortly Reporting issues are still being investigated by our engineers.

  » Updated Thu, 27 Sep 2018 11:05:00 +0000

• Update

  Engineers are confident they have found the root cause of content loading and tracking issues within Classic LMS and are preparing a hot fix to be released shortly

  » Updated Thu, 27 Sep 2018 10:05:00 +0000

• Update

  We are continuing to investigate the issue of content failing to load on our Classic LMS and progress not tracking. The problems with reports are being worked on concurrently and updates to both issues will be posted shortly

  » Updated Thu, 27 Sep 2018 09:30:00 +0000

• Update

  The scheduled maintenance is complete and service restored, with exception of reporting and intermittent problems with some content loading. Engineers are working to restore reports service as soon as possible, along with a resolution to the content load issue. The next update will be provided in 60 minutes, or sooner if the situation changes.

  » Updated Thu, 27 Sep 2018 08:07:00 +0000

• Update

  The scheduled maintenance is overrunning due to unforeseen circumstances. A subset of customers may experience difficulties connecting to Kallidus LMS or Learn. Engineers are working to restore service as soon as possible for all affected customers. The next update will be provided in 60 minutes, or sooner if the situation changes.

  » Updated Thu, 27 Sep 2018 06:59:00 +0000

• Scheduled

  We will be performing scheduled maintenance beginning 6:00 AM BST and we expect service to resume by 8:00 AM BST. During this time your Kallidus applications may not be available.

  » Updated Thu, 27 Sep 2018 06:00:00 +0000