» Published on Wed, 10 Jul 2019 09:16:00 +0000

• Resolved

  Between 09:16 and 09:27 BST on 10 July 2019, some of the incoming traffic to Kallidus suite was incorrectly routed to an inactive, standby device. Any customers attempting to connect to the Kallidus application suite will have returned an error.

  Engineers have determined that this was caused by the restart of one of the devices controlling inbound access to the Kallidus cloud infrastructure. Although the device was operating in standby mode at the time, an undesired configuration change to a health service meant that traffic was unsuccessfully routed to it.

  Upon becoming aware of the disruption, engineers manually configured the problem service.

  In the future, the configuration scripts for the impacted devices will be modified ensure the successful startup of health services before it can participate in the routing of network traffic.

  » Updated Wed, 10 Jul 2019 09:16:00 +0000