» Published on Thu, 18 Jan 2024 08:07:00 +0000

• Post-Mortem

  Summary: A change to the user authentication process in Learn caused issues with access, imports, and administration for some customers from 18/01/2024 to 23/01/2024. In some instances this also impacted other Kallidus applications using the same authentication. The issues were mitigated separately and a deep retrospective is underway.

  Details: On 18/01/2024, a deployment introduced a change to the user authentication process in Learn, this in turn then used an incorrect configuration to direct users to their Identity Provider.

  This caused some customers to experience issues with accessing Learn, including general login issues with SSO and username/password credentials, and issues with Learn administration. In some instances this also impacted other Kallidus applications using the same authentication. There were also knock-on effects to course imports, and user imports.

  The majority of access issues were mitigated by 18/01/2024 18:00 GMT, and the issues with SSO and Learn administration were resolved on 23/01/2024 by 13:00 GMT.

  The user imports, KUI tool, were also affected by this change, and access was restored on 22/01/2024 for affected customers.

  A deep retrospective for this issue is already underway to identify areas for improvement and prevent similar incidents in the future.

  Please accept our apologies for this disruption and any inconvenience caused.

  » Updated Thu, 25 Jan 2024 16:25:00 +0000

• Update

  We are currently carrying out our retrospective activities following this disruption, with this in mind we will endeavor to share the details of root cause by 25th January.

  » Updated Mon, 22 Jan 2024 08:46:00 +0000

• Resolved

  A fix has now been deployed to resolve today's issues, and normal service is beginning to resume.

  We are taking further steps to mitigate and will share details of the root cause on this page in due course.

  Please accept our sincerest apologies for the disruption this will have caused. Once again, thank you for your patience during this challenging day.

  » Updated Thu, 18 Jan 2024 16:47:00 +0000

• Update

  Our Engineers are continuing to work to resolve the intermittent access and performance issues with Kallidus Learn and Perform. This remains our priority and we will continue to update this page with news as and when we have it.

  Please accept our apologies for any disruption and inconvenience this is continuing to cause

  » Updated Thu, 18 Jan 2024 15:48:00 +0000

• Update

  Engineers are continuing to investigate and work to resolve intermittent access and performance issues with Kallidus Learn and Perform. This is our priority and we will update this page with news as and when we have it. Please accept our apologies for any disruption and inconvenience this is continuing to cause

  » Updated Thu, 18 Jan 2024 14:55:00 +0000

• Update

  We are continuing to investigate and work to resolve intermittent access and performance issues with Kallidus Learn and Perform.

  This is our priority and we will update this page with news as and when we have it.

  Please accept our apologies for any disruption and inconvenience this is continuing to cause

  » Updated Thu, 18 Jan 2024 13:46:00 +0000

• Update

  Engineers are continuing to work to resolve issues affecting access for some users who use a separate URL to access learn, to bypass SSO. This is our priority and we will update this page with news as and when we have it. Please accept our apologies for any disruption and inconvenience this is continuing to cause.

  » Updated Thu, 18 Jan 2024 12:47:00 +0000

• Update

  Engineers are continuing to work to resolve issues affecting access for some users who use a separate URL to access learn, to bypass SSO. This is our priority and we will update this page with news as and when we have it.

  Please accept our apologies for any disruption and inconvenience this is continuing to cause.

  » Updated Thu, 18 Jan 2024 11:50:00 +0000

• Update

  We are continuing to work to resolve issues affecting access for some users who use a separate URL to access learn, to bypass SSO.

  This is our priority and we will update this page with news as and when we have it.

  Please accept our apologies for any disruption and inconvenience this has caused.

  » Updated Thu, 18 Jan 2024 10:50:00 +0000

• Update

  This issue has now been resolved for the majority of customers. Some customers who use a seperate URL to access Learn, to bypass SSO, will still be experiencing access issues.

  We are continuing to work on this as our priority and will update this page with news as and when we have it.

  Please accept our apologies for any disruption this has caused.

  » Updated Thu, 18 Jan 2024 09:55:00 +0000

• Update

  We are continuing to investigate this issue as our priority.

  Some customers may still be unable to access their Learn site, or the Administration side of Learn.

  Please accept our apologies for this disruption, we will continue to keep this page updated as and when we have updates.

  » Updated Thu, 18 Jan 2024 08:55:00 +0000

• Investigating

  We are currently investigating an issue following this morning's maintenance window. Some customers may see errors when attempting to access the administration area of Learn sites.

  In most cases Learners should be able to continue with their use of the system.

  Please accept our apologies for any inconvenience this causes.

  We will update this page with further updates as soon as we have them.

  » Updated Thu, 18 Jan 2024 08:07:00 +0000