» Published on Mon, 17 Jun 2024 14:11:00 +0000

• Post-Mortem

  Between 14:42 and 15:09 there was a severely degraded service within the Recruit application. This was due to extreme load a result of a number of local caches expiring at a similar time. Engineers tracked down the root cause to be an earlier restart of Recruit that synchronised the cache expiry times. This was an edge case event that is unlikely to occur again, however, we have updated our process to perform restarts at a point that will have less of an impact and we have added items to our backlog to increase the randomness of cache expiry to decrease the chances of multiple expiring at the same time.

  » Updated Thu, 20 Jun 2024 09:01:00 +0000

• Update

  Our Engineers have resolved all Kallidus Recruit site issues in relation to the inability to access / login and all sites should be operational for customers.

  An RCA for this incident will be posted here in due course.

  Apologies once again if you were affected by this issue.

  » Updated Mon, 17 Jun 2024 14:20:00 +0000

• Investigating

  We are aware of a subset of Kallidus Recruit customers site being inaccessible / unable to login. Our engineers are investigating and we will update this post as soon as we know more.

  Apologies for any inconvenience this is causing currently.

  » Updated Mon, 17 Jun 2024 14:11:00 +0000