» Published on Thu, 15 Mar 2018 00:00:00 +0000

• Resolved

  Summary of impact: Between 08:00 and 12:52 UTC on 15-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn.

  Preliminary root cause: Engineers determined that a sustained high volume of traffic to public API’s caused performance degradation.

  » Updated Thu, 15 Mar 2018 12:57:00 +0000

• Update

  Starting at 08:00 UTC on 15-03-2018 a subset of customers may experience difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn. Engineers are aware of this issue and are actively working to resolve. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Thu, 15 Mar 2018 12:44:00 +0000

• Update

  Starting at 08:00 UTC on 15-03-2018 a subset of customers may experience difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn. Engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Thu, 15 Mar 2018 11:47:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect a sub-set of Classic LMS & Learn customers. Additional information will be provided shortly.

  » Updated Thu, 15 Mar 2018 10:50:34 +0000