» Published on Thu, 20 Jun 2024 09:00:00 +0000

• Post-Mortem

  Between 08:50 BST and 10:12 BST on 20/06/2024 customers would have been unable to launch Kallidus Off-the-shelf (OTS) content in Learn.

  Following a software deployment, an issue with launching our OTS content was introduced to Kallidus Learn and will have displayed as an error: 'unable to process your request' to learners. This was linked to the unique way this type of content is hosted, and will not have impacted non-Kallidus OTS eLearning. While our standard post-deployment tests do include launching content, on this occasion this type was missed which led to a slight delay in identifying the issue and beginning remedial action.

  In order to mitigate for the future, we have updated our automated testing processes to incorporate this type of eLearning content. We are also undertaking a review of our deployment and quality processes, to determine how this specific change made reached the release stage.

  Please accept our apologies for any inconvenience caused.

  » Updated Fri, 21 Jun 2024 15:32:00 +0000

• Resolved

  Resolved: Our engineers have now resolved the issue with access to our OTS courses from Learn sites now restored and available again.

  Please accept our apologies for the inconvenience caused. An RCA for this incident will be posted here in due course.

  » Updated Thu, 20 Jun 2024 09:17:00 +0000

• Investigating

  Our engineers are currently investigating an issue loading Off the Shelf Kallidus courses from our Learn environments this morning.

  Please accept our apologies for any inconvenience this is causing.

  » Updated Thu, 20 Jun 2024 09:00:00 +0000