» Published on Wed, 03 Jun 2020 08:59:00 +0000

• Post-Mortem

  etween 00:55 and 10:22 BST 03-06-2020 customers may have experienced issues logging into Kallidus Perform or Learn.

  The issues occurred periodically during this time and each disruption would have lasted a few minutes.

  Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes. Our engineers continue to monitor all systems and continue to investigate the cause and permanent resolution.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Fri, 05 Jun 2020 15:29:00 +0000

• Resolved

  Thank you for your patience whilst we worked to resolve this intermittent issue.

  Normal service is now resuming to all affected sites. Please accept our apologies for any inconvenience this caused you and your colleagues.

  » Updated Wed, 03 Jun 2020 09:37:00 +0000

• Investigating

  We are currently investigating reports of intermittent issues accessing systems across the Kallidus suite.

  Please accept our apologies if you have experienced any difficulty accessing your system, and thank you for your patience whilst we work on this.

  » Updated Wed, 03 Jun 2020 08:59:00 +0000