» Published on Thu, 14 Nov 2019 09:08:00 +0000

• Resolved

  Between 8:37 and 9:30 GMT on 14/11/2019 customers may have experienced difficulties accessing Kallidus Perform.

  Preliminary root cause: A routine update to one of the backend storage systems did not fail over to a backup resource as expected. As a consequence of this, the service was disrupted whilst the active system was restarted. Kallidus engineers have reproduced the fault and are working with our service partners to improve the connection resilience and prevent a re-occurrence.

  Thank you for your patience whilst we worked to resolve this, and please accept our apologies for any inconvenience this may have caused.

  » Updated Fri, 15 Nov 2019 10:36:00 +0000

• Update

  We have taken steps to resolve this issue and Kallidus Perform is now working as expected and can be accessed as needed.

  Please accept our apologies for any inconvenience this may have caused, and thank you for your patience.

  » Updated Thu, 14 Nov 2019 09:47:00 +0000

• Investigating

  We are currently working to resolve an issue affecting a sub-set of Kallidus Perform customers accessing the perform applications.

  Please accept our apologies for any inconvenience this may cause.

  » Updated Thu, 14 Nov 2019 09:08:00 +0000