» Published on Thu, 30 Jun 2022 10:19:00 +0000

• Post-Mortem

  On Thursday June 30 2022 between 11:17 (BST) and 13:12 (BST), Kallidus Perform was Perform being unavailable for all customers.

  We identified an issue with the communication between the server nodes of the database cluster Perform is hosted on. The individual nodes were restarted, with steps taken to minimise the start-up time, to bring the cluster back online.

  Service was resumed at 13:12 and Perform was fully available to all customers once more.

  Further analysis with our hosting partner confirmed that the issue was caused by a network communication issue between the nodes in the cluster and a recommendation was made to minimise reoccurrence. This configuration change has now been implemented and we continue to carefully monitor the cluster health.

  Thank you for your patience whilst we worked to resolve this issue, and once again please accept our apologies for any inconvenience caused.

  » Updated Thu, 30 Jun 2022 14:47:00 +0000

• Resolved

  Normal service is now resuming.

  We are continuing to monitor closely and are taking steps to investigate the details of the cause to avoid reoccurance. Details of the root cause will be shared on this page in due course.

  Thank you for your understanding whilst we worked to resole this issue, and once again please accept our apologies for any inconvenience caused.

  » Updated Thu, 30 Jun 2022 12:18:00 +0000

• Update

  The Kallidus Perform product is currently unavailable - we are sorry for the obvious inconvenience this is causing today.

  Our engineers are working hard on resolving the issue - we hope to have services restored by approximately 4pm at the latest. If this changes, we will update this status page accordingly.

  » Updated Thu, 30 Jun 2022 10:54:00 +0000

• Investigating

  Our Engineers are currently investigating an issue when accessing Kallidus Perform.

  Please accept out apologies for the inconvenience this is causing today.

  » Updated Thu, 30 Jun 2022 10:19:00 +0000