» Published on Fri, 11 Sep 2020 13:37:00 +0000

• Post-Mortem

  Between 14:30-14:41 BST on 11.09.2020, customers were impacted by a service outage across the Kallidus Suite.

  Following further investigation, we have determined that a routine automated change to the Kallidus network load balancer resulted in a configuration corruption that caused all incoming connections to fail. A specific and rare scenario was identified as the cause of the corruption.

  Measures will be taken to ensure that this scenario cannot be repeated and we are continuing to monitor closely.

  Please accept our apologies for the inconvenience this will have caused.

  » Updated Mon, 14 Sep 2020 11:53:00 +0000

• Resolved

  This disruption to service has now been resolved.

  Please accept our apologies for the inconvenience and thank you for your patience.

  Details of what caused this issue will be shared on this page in due course.

  » Updated Fri, 11 Sep 2020 13:38:00 +0000

• Investigating

  Engineers are actively investigating and working to resolve an intermittent issue with Kallidus systems. Thank you for your patience whilst we work on this. 

  We are keeping our status page up to date and the next update will be provided on our status page in 60 minutes, or as soon as we know more. 

  Thank you for your patience.

  » Updated Fri, 11 Sep 2020 13:37:00 +0000