» Published on Thu, 24 Apr 2025 15:21:00 +0000

• Resolved

  RESOLVED: Yahoo! has now resolved their server issue impacting Kallidus emails and we are seeing normal service to Yahoo!, AOL and Sky.com end users. In addition, the backlog of queued/deferred emails has cleared, and any historically sent emails from when their issue began, will have now been delivered. Apologies again for any inconvenience caused.

  » Updated Tue, 29 Apr 2025 09:54:00 +0000

• Update

  We are continuing to work with Yahoo! to request that they remove the block they have placed on the delivery of emails. We are currently awaiting the resolution of this issue from Yahoo! Please accept our apologies for any inconvenience this is causing.

  All customers can assist us by ensuring that their IT teams have successfully set up a DKIM record for Kallidus against their email domain, to allow us (Kallidus) to successfully transport your emails. Please have your IT team review this article for further help. https://kallidus.zendesk.com/hc/en-us/articles/360004883533-How-can-I-ensure-that-emails-are-delivered

  » Updated Fri, 25 Apr 2025 08:07:00 +0000

• Update

  We are continuing to work with Yahoo! to restore the successful delivery of emails to resolve their issue as soon as possible. Please accept our apologies for any inconvenience this is causing.

  » Updated Thu, 24 Apr 2025 16:53:00 +0000

• Investigating

  Our engineers are investigating issues with the delivery of emails to Yahoo! (which includes Yahoo, AOL, sky.com emails) from Kallidus services. This email provider is currently deferring our emails and we are requesting that they restore delivery as soon as possible.

  » Updated Thu, 24 Apr 2025 15:21:00 +0000