» Published on Mon, 04 Feb 2019 15:56:00 +0000

• Resolved

  Between 14:45 GMT on 05-02-2019 and 12:15 GMT on 06-02-2019 customers may have experienced difficulties accessing and using Kallidus Perform

  Our preliminary root cause has indicated that the data store server had a memory spike which lead to slow performance. Engineers took mitigating steps, which improved the performance, however there was a possible knock-on effect. A system service, took the release of memory resources as an opportunity to process more requests causing very high CPU usage. This system service was recycled immediately and performance was restored. Our engineers are continuing to monitor all systems.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Tue, 05 Feb 2019 13:46:00 +0000

• Update

  As a result of the performance recovery work, email delivery on Kallidus Perform has unexpectedly been delayed. Currently the process is 2 hours behind, however are working to recover it.

  » Updated Tue, 05 Feb 2019 12:01:00 +0000

• Update

  The issues with slow performance in Kallidus Perform are being treated as our top priority. Our engineering team are continuing their diagnosis and investigation work and we will provide our next update in 60 minutes

  » Updated Tue, 05 Feb 2019 10:49:00 +0000

• Update

  During the evening engineers saw improvements in the issues customers were experiencing accessing and using Kallidus Perform. However, we are still having reports of degraded services and engineers are continuing their investigation work. We will be providing updates as soon as more information is available

  » Updated Tue, 05 Feb 2019 09:28:00 +0000

• Update

  Engineers are continuing their investigation into the slow performance on Kallidus Perform. We will be providing updates as soon as more information is available

  » Updated Mon, 04 Feb 2019 17:49:00 +0000

• Update

  Engineers are actively investigating and working to resolve the issue with slow performance on Kallidus Perform. This is being treated as our top priority and the next update will be provided in 60 minutes, or as soon as we know more.

  » Updated Mon, 04 Feb 2019 16:51:00 +0000

• Investigating

  Engineers are investigating an issue on Kallidus Perform. Additional information will be provided shortly.

  » Updated Mon, 04 Feb 2019 15:56:00 +0000