» Published on Fri, 12 Jul 2019 09:55:00 +0000

• Post-Mortem

  Summary of impact: Between 10:59 (BST) and 11:06 (BST) on 11 July 2019, reporting services for the Kallidus LMS, Learn and Perform products were unavailable.

  Preliminary root cause: Kallidus engineers have determined that this was due to a CPU resource bottleneck caused by a Business Objects process on one of it's two core Business Objects servers.

  Mitigation: Upon becoming aware of the issue, engineers restarted the affected service and normal service resumed.

  Next steps: Kallidus have engaged SAP (the owners of Business Objects) and made some configuration changes to the affected component upon their recommendation. Engineers continue to work with SAP to identify the root cause and will update this RCA once this has been established.

  » Updated Wed, 17 Jul 2019 12:16:00 +0000

• Resolved

  Reporting services have now been restored on all sites. We will be posting a further update shortly with a root cause analysis of the issue when it becomes available.

  » Updated Fri, 12 Jul 2019 10:53:00 +0000

• Investigating

  Engineers are currently investigating an issue accessing Reporting on Kallidus Learn and Kallidus Classic sites.

  » Updated Fri, 12 Jul 2019 09:55:00 +0000