Degraded service: Kallidus Talent

» View Event Details | Created Mon, 14 Apr 2025 08:46:00 +0000

Resolved

Our engineers have resolved the issues accessing Kallidus Talent this morning. An RCA for this incident will be posted here in due course.

Once again, please accept our apologies for any inconvenience caused.

Posted: Mon, 14 Apr 2025 09:18:00 +0000

Investigating

Our engineers are currently investigating an issue with customers unable to access Kallidus Talent. Please accept our apologies for any inconvenience caused at this time.

Posted: Mon, 14 Apr 2025 08:46:00 +0000

Degraded Service: Kallidus Learn + Perform

» View Event Details | Created Tue, 22 Apr 2025 08:42:00 +0000

Update

Our engineers have located a potential cause and solution for the SSO login issue affecting a subset of our customers and have now rolled out a solution. An RCA for this incident will follow in due course. Please accept our apologies again for any inconvenience caused.

Posted: Tue, 22 Apr 2025 10:53:00 +0000

Update

Our engineers are continuing to investigate login/access issues for a small subset of customers who access via SSO. We apologise for any inconvenience this is causing this morning.

Posted: Tue, 22 Apr 2025 09:39:00 +0000

Investigating

Our engineers are investigating issues accessing Kallidus products under Single Sign On (SSO), affecting a subset of Kallidus customers. Please accept our apologies for any inconvenience caused at this time.

Posted: Tue, 22 Apr 2025 08:42:00 +0000

Degraded service: Kallidus Suite email service

» View Event Details | Created Thu, 24 Apr 2025 15:21:00 +0000

Resolved

RESOLVED: Yahoo! has now resolved their server issue impacting Kallidus emails and we are seeing normal service to Yahoo!, AOL and Sky.com end users. In addition, the backlog of queued/deferred emails has cleared, and any historically sent emails from when their issue began, will have now been delivered. Apologies again for any inconvenience caused.

Posted: Tue, 29 Apr 2025 09:54:00 +0000

Update

We are continuing to work with Yahoo! to request that they remove the block they have placed on the delivery of emails. We are currently awaiting the resolution of this issue from Yahoo! Please accept our apologies for any inconvenience this is causing.

All customers can assist us by ensuring that their IT teams have successfully set up a DKIM record for Kallidus against their email domain, to allow us (Kallidus) to successfully transport your emails. Please have your IT team review this article for further help. https://kallidus.zendesk.com/hc/en-us/articles/360004883533-How-can-I-ensure-that-emails-are-delivered

Posted: Fri, 25 Apr 2025 08:07:00 +0000

Update

We are continuing to work with Yahoo! to restore the successful delivery of emails to resolve their issue as soon as possible. Please accept our apologies for any inconvenience this is causing.

Posted: Thu, 24 Apr 2025 16:53:00 +0000

Investigating

Our engineers are investigating issues with the delivery of emails to Yahoo! (which includes Yahoo, AOL, sky.com emails) from Kallidus services. This email provider is currently deferring our emails and we are requesting that they restore delivery as soon as possible.

Posted: Thu, 24 Apr 2025 15:21:00 +0000

Degraded service: Sapling (North America)

» View Event Details | Created Tue, 29 Apr 2025 13:36:00 +0000

Post-Mortem

RCA: On 28th April 2025, Kallidus engineers performed data correction for US-hosted customers to fix legacy inconsistencies, but this unexpectedly caused issues preventing some users from booking time off. After investigating the problem on 29th April, the team identified the cause and restored the system from a prior backup, placing it into maintenance mode briefly while recovery began. Manual data recovery spanned 15 days due to system usage conflicts, with all affected data fully restored by 14th May 2025.

To mitigate future risks, Kallidus will implement dry-run testing with peer review for multi-user data corrections, avoid bulk customer changes, and enhance rollback and recovery processes for faster issue resolution.

Posted: Fri, 16 May 2025 13:58:00 +0000

Resolved

Our engineers have now resolved this incident. An RCA for this incident will be made available here shortly. Kallidus sincerely apologises for the inconvenience caused by this disruption.

Posted: Thu, 15 May 2025 06:26:00 +0000

Update

Update 08/05 17:30 BST. Our engineering team are continuing to work through a data restore for the affected subset of Sapling customers. Due to the continued complexity of the work involved, we will continue to refine and share updates on the expected ETA for this to be fully resolved. Our latest estimate of a full fix and restore of data is Wednesday, May 14th to be able to close this incident out. Kallidus sincerely apologises for the inconvenience caused by this disruption.

Posted: Thu, 08 May 2025 16:29:00 +0000

Update

Update: 05/06 17:00 BST. Our engineering team are continuing to work through a data restore for the affected subset of Sapling customers. Due to the continued complexity of the work involved, we will continue to refine and share updates on the expected ETA for this to be fully resolved. Kallidus sincerely apologises for the inconvenience caused by this disruption.

Posted: Tue, 06 May 2025 16:06:00 +0000

Update

Update: 01/05 16:30 BST. Our engineering team have been assessing and working through a data restore for the affected subset of Sapling customers. In doing so, they have estimated the work to take longer than first anticipated. We currently expect this incident to be closed in time for the start of the US working day on Monday, May 5th, however, due to the complexity of the work involved, we will continue to refine it and share updates. Kallidus sincerely apologises for the inconvenience caused by this disruption.

Posted: Thu, 01 May 2025 15:36:00 +0000

Update

04/29 20:25 BST: The planned maintenance mode and restore has now completed. Our engineers will now work to reapply recent changes as soon as possible. The work may take up to 48hours to fully complete. Apologies for any inconvenience caused.

Posted: Tue, 29 Apr 2025 20:25:00 +0000

Update

04/29 20:10 BST: Due to an issue with Time Off policies, we will briefly have to interrupt normal service and put Sapling into Maintenance Mode whilst we address the problem.

We expect this to take approximately 30-45mins. The application will be enabled again once complete.

Unfortunately, in order to restore normal service we are restoring the system to a recent backup and our team will then reapply changes asap, although may take up to 48hours to fully reassemble.

Posted: Tue, 29 Apr 2025 19:06:00 +0000

Update

Our engineers continue to investigate the cause of the loss of functionality and visibility over time off policies with the highest priority. Please accept our apologies for any inconvenience caused.

Posted: Tue, 29 Apr 2025 15:37:00 +0000

Investigating

We're currently aware of and investigating an issue preventing users from being able to book time off. Our engineers are looking into this urgently.

Please accept our apologies for any inconvenience caused at this time.

Posted: Tue, 29 Apr 2025 13:36:00 +0000