Degraded Service: Learn and Learn Lite

» View Event Details | Created Fri, 02 Jan 2026 09:03:00 +0000

Post-Mortem

Summary: Between 08:49 and 09:35 GMT on 02/01/2026, UK customers may have encountered errors accessing Kallidus products. Root cause: A critical SSL certificate expired. Kallidus engineers discovered that an automation, responsible for the renewal of SSL certificates, was failing on one of two devices configured to perform the task. Stopping the problem device resolved the issue. Kallidus engineers will be making a number of enhancements to the certificate renewal process in a bid to prevent such an issue from occurring in future. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

Posted: Fri, 02 Jan 2026 16:00:00 +0000

Resolved

This issue has now been resolved and services are operating as expected. The problem was related to our SSL certificate renewal process. We’ll continue our investigation into the underlying cause and will share further information once that review is complete. We apologise for the disruption caused.

Posted: Fri, 02 Jan 2026 09:37:00 +0000

Investigating

Some customers are reporting an error when trying to log into their sites. We are currently investigating this and will provide updates as soon as possible.

We apologise for any inconvenience.

Posted: Fri, 02 Jan 2026 09:03:00 +0000