» View Event Details | Created
Resolved
Our engineers have resolved the issue and you should now be able to edit and save job ads.
In Progress
Some customers are having issues when editing and posting job ads on Recruit. We have identified the issue and we currently working on resolving this as soon as possible. We apologise for any inconvenience caused in the meantime.
» View Event Details | Created
Post-Mortem
From 11:33 BST on 27/05 until 09:30 BST on 29/05, Learn administrators were unable to replace content using the course import process. Uploading new content continued to operate normally; only content replacement was affected.
The issue was caused by missing permissions within an Azure storage container following the decommissioning of an older container on 27/05. During the investigation, a recent deployment was initially rolled back as a precautionary measure, however this did not resolve the issue as the root cause was related to storage permissions rather than a code change.
Once the missing permissions were identified, they were restored and content replacement functionality was confirmed as operational.
Although this was an isolated incident and is unlikely to recur, we have taken additional preventative action by introducing automated testing specifically for this scenario to complement the upload tests already in place.
Resolved
This issue is now resolved. Thank you for your patience while we investigated and resolved this issue. We apologise for any inconvenience caused.
Update
Our team is continuing to investigate this issue and work towards a resolution. We will provide further updates as soon as possible.
Investigating
We are currently investigating reports of users receiving an error when using the content replacement function in Learn. Our team is actively investigating the issue and we will provide further updates as soon as possible.