Degraded Service: Power BI Reporting

» View Event Details | Created Mon, 31 Mar 2025 09:03:00 +0000

Resolved

Our engineers have now resolved the issue and all customer reporting datasets have been refreshed successfully. All reports should show the latest data.

Investigating

We are aware that Power BI reporting dataset refreshes for a subset of customers has been delayed. Our engineers are currently working through the problem and expect all customer datasets to be fully refreshed by 13:30.

Please accept our apologies for any inconvenience caused.

Degraded Service: Sapling UK

» View Event Details | Created Thu, 27 Mar 2025 11:56:00 +0000

Post-Mortem

RCA: The root cause of the downtime was a data integrity issue that impacted the UK Sapling Solution. Upon identification of the issue, we immediately instigated a point-in-time restoration of the data. The integrity of the restoration was then confirmed before the service was restored to all UK customers.

A preliminary investigation into the issue has identified a script which was inadvertently triggered on a production system. Kallidus' internal processes have already been updated to prevent this scenario from reoccurring, and engineers will continue to work to improve the robustness of this and related processes. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

Resolved

Our engineers have now identified the issue and access has been restored to Kallidus Sapling for our UK customers. An RCA for this incident will be made available on this page within 48 hours. Once again, please accept our apologies for the inconvenience caused today.

Update

Engineers are continuing to investigate the cause of access issues for our Sapling UK customers. Please accept our apologies for any inconvenience caused.