» View Event Details | Created
Resolved
Most customers have now reported that they are able to access services as normal.
Our investigation did not identify any issues within our platform. The impact appears to be related to an upstream infrastructure issue, and we will continue to monitor in case of any further disruption.
We apologise for any inconvenience caused and thank customers for their patience.
Posted:
» View Event Details | Created
Resolved
Following additional testing, we believe the issue has been resolved. Users should now be able to log in normally. We will continue to monitor the situation.
We apologise for any inconvenience that this may have caused.
Posted:
» View Event Details | Created
Post-Mortem
On 09 December 2025, between 16:44 and 16:58 GMT, some Learn customers may have experienced errors when trying to access the product.
Root Cause:
Our team identified that one of our database servers stopped responding. As soon as this occurred, our monitoring systems alerted us, enabling our engineers to quickly investigate and restart the affected server.
We resolved this promptly, and services returned to normal.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience while we worked to restore full functionality.
Posted: