Degraded Service on Kallidus Learn, Classic LMS and Perform

» View Event Details | Created Thu, 14 May 2020 08:05:00 +0000

Resolved Between 08:59 and 09:22 BST 14-05-2020 customers may have experienced issues logging into Kallidus Perform or Learn. The issues occurred periodically during this time and each disruption would have lasted a few minutes. Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes. Our engineers continue to monitor all systems and continue to investigate the cause and permanent resolution. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Thu, 14 May 2020 09:05:00 +0000