Kallidus Status

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November 2022

Degraded service on Kallidus Sapling (UK/EU servers)

» View Event Details | Created Wed, 02 Nov 2022 16:01:00 +0000

Resolved

RCA: Between 11:02 and 16:05, UTC on 02-11-2022 customers may have experienced difficulties accessing Sapling UK. Preliminary root cause: Engineers determined that a development framework upgrade impacted admin module functionality in this release. Once reported the issue was swiftly resolved and the team continues to monitor. Thank you for your patience while we resolved this issue.


Posted: Thu, 03 Nov 2022 14:03:00 +0000

Update

The issue with access to dashboards and other Sapling functionality has now been resolved

We will post an RCA for this incident as soon as it becomes available.

Thank you again for your patience while the team worked to resolve this.


Posted: Wed, 02 Nov 2022 16:17:00 +0000

Investigating

We are currently investigating an issue with Kallidus Sapling sites having issues accessing various dasboards and functionality being restricted. Our engineers are investigating the cause and we'll post further updates here as we get them. Apologies for the inconvenience this is causing at the moment.


Posted: Wed, 02 Nov 2022 16:01:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 03 Nov 2022 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 03 Nov 2022 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 10 Nov 2022 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 10 Nov 2022 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 17 Nov 2022 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 17 Nov 2022 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 24 Nov 2022 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 24 Nov 2022 06:00:00 +0000

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